How much to process and ship my order?

Sitiall is committed to ensuring you receive your jewelry as soon as possible, so your order will be prepared and shipped in less than 24 hours.
However, shipping costs may vary depending on the purchase date, such as Christmas, Black Friday, etc. They may also vary depending on your location.

Do you ship worldwide?

Yes, we ship worldwide. International orders may be subject to customs duties and taxes. Sitiall is not responsible for these costs.

How can I see where my order is?

Once your order is in the hands of the shipping company, you will receive an email with the tracking number. Please check your spam folder.

Do all the products in your catalog have a warranty?
All our products come with a 2-year warranty. If you believe your product does not meet all of Sitiall's promises, please contact us, explain the situation, and attach some photos.
If the product is damaged due to causes beyond the company's control (poor care, contact with abrasive products, drops, etc.) we are not responsible for them.
Our customer service team will guide you through the steps to obtain a refund if the item does not meet the promised specifications.

Can I make an exchange or return?

We accept exchanges and returns. For more information, please see the Exchanges and Returns section. (All exchanges or returns must be complete and undamaged to be accepted.)

What are your jewels made of?

Sitiall designs and offers you the highest quality products, plated in 24k and 18k gold and silver. The 100% silver products use 925 sterling silver.

What should I do if I have doubts about the status of my order?

In the unlikely event that your order does not arrive within the agreed timeframe, you can contact our team at info@sitiall.com; we will be happy to assist you.

How do I care for my home jewelry?

We've included a complete care guide here, explaining everything you need to know to keep your jewelry looking like new.