How long does it take to process and ship my order?

Sitiall is committed to ensuring you receive your jewelry as quickly as possible, so your order will be prepared and shipped within 24 hours.
However, shipping may vary depending on the date of purchase, such as Christmas, Black Friday, etc. It could also vary depending on where you place your order from.

Do you ship worldwide?

Yes, we ship worldwide. International orders may be subject to customs duties and taxes. In these cases, Sitiall is not responsible for these costs.

How can I see where my order is?

Once your order is in the hands of the shipping company, you will receive an email with the tracking number. You should make sure this email doesn't end up in your spam folder.

Do all the products in your catalog have a warranty?
All our products come with a two-year warranty. If you believe your product doesn't meet all of Sitiall's promises, please contact us, explain the situation, and attach some photographs.
If the product is damaged due to causes beyond the company's control (poor care, contact with abrasive products, falls, etc.) we are not responsible for them.
Our customer service team will provide you with the steps to obtain a refund if the item doesn't meet the promise.

Can I make an exchange or return?

We accept exchanges and returns. For more information, please refer to the Exchanges and Returns section. (All exchanges or returns must include a complete package with no damage for acceptance.)

What are your jewels made of?

Sitiall designs and offers you the highest quality products, plated in 24k and 18k gold and silver. We use 925 sterling silver for our 100% silver products.

What do I do if I have questions about the status of my order?

In the rare event that your order doesn't arrive on time, you can contact our team at info@sitiall.com; we'll be happy to help.

How do I care for Sitiall jewelry?

We've left you the complete care guide here , explaining everything you need to know to keep your jewelry looking like new.